Tatk FAQ — find answers to everything on your mind, right here

How tatk protects your personal information and financial data 256-bit SSL/TLS Encryption uses — the same technology trusted by major banks. This means no third party can read your password, national ID details, payment information, or any other sensitive data.

Your balance is held in a separate, secure wallet — completely independent from tatk's operational funds. This means your money stays protected no matter what.

• Tatk never sells or shares your personal information with third parties
• Automatic alerts are sent for any suspicious activity detected during a login session
• Enabling two-factor authentication (2FA) adds an extra layer of security to your account

There are two ways to close your account on tatk:

Cool-off Period: Go to the "Responsible Gaming" section in Account Settings to pause your account for 1 day to 4 weeks. During this period, you won't be able to log in or place bets — your account will reactivate automatically once the set period ends.

Long-Term Self-Exclusion: You can fully lock your account for 6 months to 5 years. This is difficult to reverse, so make sure you're certain before proceeding.

Permanent Deletion: If you'd like to permanently close your account, support@tatk.appSend an email. If you have a withdrawable balance, make sure to withdraw it first.

KYC (Know Your Customer) is a one-time process that verifies your identity and keeps your withdrawals secure. To complete KYC at tatk, you'll need:

• Identity Verification: National ID (NID) or Passport — clear photos of both sides
• Selfie: A recent selfie holding your NID (both your face and the card must be clearly visible)
• Address Verification (optional, required for large withdrawals): Utility bill or bank statement (within the last 3 months)

How to deposit: Log in to your account, go to "Profile → Identity Verification", and upload the required photos. Normally 24–48 hours Verification is completed within this timeframe. If it's urgent, let Support know and they'll prioritize it.

Once KYC is complete, you won't need to do it again — all future withdrawals will be approved automatically.

Tatk locked for security 5 times Entering the wrong password will temporarily lock your account. This is to protect against unauthorized access.

Self-Help: Wait 30 minutes and the lock will lift automatically. Alternatively, click the "Forgot Password?" link on the login page and reset your password using a mobile OTP.

Via Support: If your number has also changed or you're not receiving the OTP, please support@tatk.appSend an email with your NID number and registration details, and the team will recover your account within 3–4 hours.

To prevent this in the future: enable 2FA on your account and save your password in a password manager.

Winnings are credited to your tatk wallet instantly. Withdrawal times to bKash or Nagad depend on your KYC status:

• KYC-verified account: Typically arrives in bKash/Nagad within 15 minutes to 2 hours
• Account without KYC: Withdrawals of up to ৳5,000 are available, with processing taking up to 24 hours
• Large amounts (above ৳50,000): Additional verification may take 24–72 hours

After submitting a withdrawal request, you can check the status on the "Payment History" page. Processing This means there's a short delay due to banking hours or traffic — it typically arrives within the next 2–3 hours.

If it still hasn't arrived after the expected time, contact Support with your transaction ID.

Just follow two simple steps to claim your tatk welcome bonus:

Step 1: On tatk.app Free Registration — sign up with your mobile number and OTP in just 3 minutes.

Step 2: After registering, make your first deposit (minimum ৳500). The bonus will be credited to your wallet automatically — no code required.

• Bonus Validity 30 Days — must be used within
• Bonus applies to both Sports Betting and games
• Bonus withdrawals are subject to specific Wagering requirements
• The welcome bonus can only be claimed once per mobile number

Yes, tatk customer support is available in Bangla 24 hours a day, 7 days a week. You can reach us through:

• Live Chat: The fastest option — typically a response within 2–5 minutes. Log in to tatk.app and look for the chat button at the bottom right.
• Email: support@tatk.app — for detailed issues. Replies typically arrive within 2–4 hours; write "URGENT" in the subject line for time-sensitive matters.

To help us resolve your issue faster, please provide:

• Your registered mobile number
• A brief description of the issue and when it occurred
• Transaction ID or screenshot, where applicable

The tatk support team operates entirely in Bangla — no need to write in English.